Who we are
Our website address is: https://www.harmoniamundifinearts.co.uk.
Terms and Conditions
1. ACCEPTANCE OF ORDER
It is your responsibility to check all the details and aspects of your order are correct on receipt. If for any reason you are not happy with your order, let us know within 30 days.
2. DELIVERY
Home delivery can take up to seven days from order. Please visit Harmonia Mundi Fine Arts website for the most up-to-date information on the delivery of your artwork.
3. RETURNS
If for any reason you’ve had a change of heart, let us know within 30 days of receipt of the artwork for a full refund.
4. HOME DELIVERY RETURNS
Although we check every piece of art before it is dispatched, there are rare occurrences of art being damaged whilst in transit. If your piece of art has been damaged whilst being couriered, please contact us to organise return of the item. The piece will need to be wrapped in as much of the original packaging as possible, placed back into the external packaging and sealed for us to collect.
For our full terms and conditions, please see below.
Contact Address and Company Details
Harmonia Mundi Fine Arts Ltd
35 Leazes Court, Barrack Road, Newcastle upon Tyne, NE4 5AY
Managing Director: Joseph Eldridge
+44 7845 546844 | joseph@harmoniamundifinearts.co.uk
Registered company number: 15658391
Order Terms and Conditions – Long Form
1. TERMS AND CONDITIONS OF SALE
1.1 In these Conditions:
1.2 Buyer/You means the person to whom the Company is selling the Goods or providing the Services
1.3 Company means HARMONIA MUNDI FINE ARTS LIMITED (a private company registered in England with limited liability under registered number 15658391 whose registered office is at 35 Leazes Court, Barrack Road, Newcastle upon Tyne, NE4 5AY
1.4 Conditions means the terms and conditions of sale set out in this document
1.5 Contract means the contract for the sale of the Goods to the Buyer subject to the Conditions
1.6 Goods mean picture or print or any other goods which the Company is selling to the Buyer in accordance with the Conditions
1.7 Services mean framing work requested by the Buyer to any of pictures or prints 1.8 The headings in these Conditions are for convenience only and shall not affect their interpretation
2 Any reference in these Conditions to any provision of a statute shall be construed as a reference to that provision as amended re-enacted or extended at the relevant time. BASIS OF THE SALE:
2.1 The order is an offer by you to enter into a binding contract, which we are free to accept or decline at our absolute discretion. 2.2 These terms shall become binding on you and us when:
2.2.1 We issue you with a sales invoice; or
2.2.2 We notify you that the goods are ready, whichever is the earlier, at which point a contract shall come into existence between us. Title to the artwork passes to you when the artwork has been fully paid for and you have been notified that your artwork is available for delivery to you.
2.2.3 Please quote the sales invoice number (where applicable) in all subsequent correspondence with us relating to the order.
2.3 We have the right to revise and amend these terms from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities. You will be subject to the policies and terms in force at the time that you order the goods from us, unless any change to those policies or these terms is required by law or government or regulatory authority (in which case, it will apply to orders you have previously placed that we have not yet fulfilled).
2.4 No other agreement, representation, statement or promise of any kind shall form part of, alter, vary, supersede or operate as a waiver of these Conditions or any of them unless expressly made or accepted by the director of the company in writing.
2.5 The Buyer shall not be entitled to rely on any typographical, clerical or other error or omission in any sales literature, brochure, leaflet or price-list in relation to any goods offered for sale at the Gallery. Any such error or omission shall be subject to correction without any liability on the part of the company. Please check that the details in the terms or on the order (where applicable) are complete and accurate before you commit yourself to the contract. If you think that there is an omission or a mistake, please make sure that you ask us to confirm any changes in writing, as we only accept responsibility for statements and representations made in writing by our authorised employees and agents. When you are ordering goods from us, please ensure that you read and understand these terms before you submit your order, because you will be bound by the terms once a contract comes into existence between us, in accordance with clause 2.2.
3 THE GOODS
3.1 In accordance with your statutory rights, on delivery or the date upon which we notify you that the goods are ready for collection, as the case may be, the goods shall:
3.1.1 Conform with these terms;
3.1.2 Conform in all material respects with their description and which match any sample or model seen or examined by you, subject to any qualification or representation contained in the relevant brochures, advertisements or other documentation;
3.1.3 Be of satisfactory quality;
3.1.4 Be fit for purpose for use as indoor display artwork;
3.1.5 Comply with all applicable statutory and regulatory requirements relating to the selling of such goods in the United Kingdom.
3.2 For further advice about your statutory rights, including those set out in clause please contact your local citizens’ advice bureau or trading standards office.
3.3 If you are returning goods to us pursuant to your statutory rights, please take note of the return’s procedure at clause 5 below.
3.4 These terms apply to any repaired or replacement goods we may supply to you pursuant to your statutory rights.
3.5 It is your responsibility to examine your goods carefully for any damage and to contact us as swiftly as possible should any defects be identified on delivery, in order that we can take the necessary steps to repair, replace, or if necessary, refund the goods. We therefore request that upon receipt of your goods you remove all packaging and inspect the goods closely to ensure that they are in good condition. Should you be less than satisfied with the quality or condition of the goods or any aspect of the frame (if applicable), you should advise us no later than 30 working days after taking possession of the goods. Any delay to you notifying us might impact upon our ability to rectify the issue for you. This clause 3.5 does not affect your statutory rights.
3.6 items displayed on our website or imagery of artwork provided to you may appear different in person than on an electronic screen or device. For this reason, we recommend where possible that if you are seeking a precise colour, finish or size of artwork that you should endeavour to view your artwork in person. We cannot be held liable for the precise colour, finish or other variables that may be due to differences caused by different devices.
4 Delivery
4.1 All the goods from us will be delivered to you.
4.2 Delivery of the order will be completed when our delivery agents deliver the goods to you.
4.3 We will take reasonable steps to meet any estimated delivery date specified in the order or otherwise agreed by us in writing. However, occasionally this date may be affected by factors beyond our control and so cannot be guaranteed. We will let you know if we become aware of an unexpected delay and will arrange a new estimated date with you.
4.4 We will take reasonable steps to pack the goods properly and to ensure that you receive your order in good condition.
4.5 N/A
4.5.1 N/A
4.5.2 We shall have no liability to you for late delivery.
4.6 N/A
4.7 If we are not able to deliver the whole of the order at one time due to operational reasons or shortage of stock, we may deliver the order in instalments. We will not charge you extra delivery costs for this. If you ask us to deliver the order in instalments, we may charge you extra delivery costs. Each instalment shall constitute a separate contract. If we are late delivering an instalment or one instalment is faulty, that will not entitle you to cancel any other instalment.
5 RETURNS
5.1 If you are returning the goods to us in accordance with your statutory rights, and you are not making a claim under the warranty at clause 9, please let us know as soon as possible after delivery or collection by contacting us: joseph@harmoniamundifinearts.co.uk
5.2 We will arrange return postage on your behalf or collection and once we have checked that the goods are damaged, faulty or defective or otherwise do not conform with these terms, we will either (at your option):
5.2.1 NA
5.2.2 Replace the goods; or
5.2.3 Provide you with a refund.
5.3
Refund and Returns Policy
Can I return a piece of art?
We want you to be absolutely happy with your artwork, so Harmonia Mundi Fine Arts offers a 30 day cool off period for you to take a look at the artwork in your home and make sure you’re comfortable with it. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. If for any reason you decide the artwork is not for you, we’ll arrange to collect the artwork free of charge.
For orders outside of the UK, the same please contact us and we can arrange collection of the artwork.
Our refund and returns policy lasts 30 days.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Simply get in touch to let us know you’re looking to return your piece, if you have your order reference number to hand that will help us locate your order details.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
5.4 Goods to be returned by you to us must clearly show the order number on the packaging.
5.5 N/A
5.6 Where we have either arranged return shipping on your behalf or collection, we will accept the risk in the goods during shipping the goods back to us.
6 CANCELLATION
6.1 If you are contracting as a consumer and your order is not taken in person at our business premises, you may cancel your contract to purchase the goods at any time within 14 days, beginning on the day after you receive the goods. This right of cancellation does not, however, apply in the case of bespoke goods made or commissioned to your specific order. To cancel a contract, you just need to let us know that you have decided to cancel. You can contact joseph@harmoniamundifinearts.co.uk by email. If you are e-mailing us, please include details of your order to help us to identify it. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us. For example, you will have given us notice in time as long as you get your letter into the last post on the last day of the cancellation period or e-mail us before midnight on that day.
6.2 If you cancel your contract, we will:
6.2.1 Refund you the price you paid for the goods. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a retail outlet;
6.2.2 Refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of goods within 3-5 days at one cost but you choose to have the goods delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option; and
6.2.3 Make any refunds due to you as soon as possible and in any event within the deadlines indicated below:
6.2.3.1 If you have received the product and we have not offered to collect it from you: 14 days after the day on which we receive the goods back from you or, if earlier, the day on which you provide us with evidence that you have sent the goods back to us.
6.2.3.2 If you have not received the goods or you have received them, and we have offered to collect them from you: 14 days after you inform us of your decision to cancel the contract.
6.3 We will refund you on the credit card or debit card used by you to pay. If you used vouchers to pay for the product, we may refund you in vouchers.
6.4 If goods have been delivered to you before you decide to cancel your contract:
6.4.1 Then you must return them to us without undue delay and in any event not later than 30 days after the day on which you let us know that you wish to cancel the contract. You can either send them back, or hand them to our authorised carrier. If we have offered to collect the goods from you, we will collect the goods from the address to which they were delivered. We will contact you to arrange a suitable time for collection;
6.4.2 If we have offered to collect the product from you, we will not charge you the direct cost to us of collection.
6.5 Apart from the special circumstances described above, you may only cancel your order with our agreement. Any deposit held will be used to defray our initial costs and expenses of fulfilment and any remaining deposit (or part of it) will be retained by us to be used as a credit against the purchase of other goods for the same or higher price. In the case of goods which we are unlikely to be able to use or sell elsewhere, we may, if we have agreed to a cancellation, also deduct the value of these items from your deposit and ask you to pay any additional amount if their value is more than the amount of your deposit.
6.6 Advice about your legal right to cancel the contract is available from your local citizen’s advice bureau or trading standards office.
7 PRICE AND PAYMENT:
7.1 The price of the Goods is exclusive of Value Added Tax where applicable:
7.2 The Price of the Goods must be paid by the Buyer in cash or by a means approved by the Company.
7.3 If the Goods are not collected by the Buyer within 14 days of notification of availability, or any property of the Buyer to which services were requested by the Buyer has not been collected by the Buyer within 14 days of completion of Services, the Company may: –
7.3.1 Forfeit any deposit paid by the Buyer.
7.3.2 Resell the Goods or where applicable sell or otherwise dispose of any other such property of the Buyer for the Company’s sole benefit without liability to the Buyer.
7.3.3 We are responsible for the collection, remittance and/or payment of any taxes, charges, levies, assessments or other fees of any kind imposed by any governmental or other authority in respect of the purchase, importation, sale or distribution of the goods and these are and will remain our responsibility.
7.3.4 items delivered to destinations outside the UK may be subject to taxes, fees, customs duty, levies, or other charges as a result of local legislation or customs formalities. These will be due before your items will be delivered.
7.3.5 The recipient of your order is responsible for all customs formalities for the import of the items and will be required to pay any additional charges for international delivery, including import duty, formal customs entry, taxes, levies, and other charges that may be levied outside the UK. The recipient of the items, not the person placing the order, will typically receive a separate request for payment of these charges when the goods arrive in the country of destination. If you’re ordering items to be delivered to someone else, please ensure they’re aware that they’ll be responsible for these additional charges
7.3.6 To comply with anti-money laundering and counterterrorist financing requirements, we are likely to ask you for proof of your identity and may conduct searches or enquiries for this purpose for such regulated sales. We may also be required to identify and verify other persons, such as directors or beneficial owners. If information of this nature is not provided, this could delay your order
7.3.7 Where we ask for sight of documents to prove identity and to enable us to verify it, we will specify which documents we require such as a passport or photocard driving licence.
7.3.8 You agree we may make checks using online electronic verification systems or other databases as we may decide.
7.3.9 We will not usually charge you for undertaking identification and verification checks, but we reserve the right to do so where the checks are likely to be significantly more time consuming than we would usually expect. We shall not be liable for any loss arising from or connected with our compliance with any statutory obligation which we may have, or reasonable belief we may have, to report matters to the relevant authorities under the provisions of the money laundering and/or terrorist financing legislation.
8 RISK AND TITLE:
8.1 Risk of damage to or loss of the Goods shall pass to the Buyer:
8.1.1 The goods will be your responsibility from the first available point for delivery or from when you are notified that the artwork is available (and the artwork is fully paid for)
8.1.2 Ownership of the goods will only pass to you when we receive payment in full of all sums due for the goods, including delivery charges, and delivery being available to be completed.
8.1.3 N/A.
8.2 the property in the Goods shall not pass to the Buyer until the Company has received payment in full of the price of the Goods in cash or cleared funds.
8.3 Until such time as property in the Goods passes to the Buyer the Buyer shall hold the Goods as the Company’s fiduciary agent and bailee and shall keep the goods separate from any other artwork or items of a similar nature of the Buyer and third parties and properly stored, protected and insured and identified as the Company’s property.
8.4 Until such time as property in the Goods passes to the Buyer (and provided the Goods are still in existence and have not been resold) the Company shall be entitled at any time to require the Buyer to deliver up the Goods to the Company or (at the Company’s option) the Company shall be entitled (and the Buyer hereby irrevocably authorises the Company) to enter upon any address or premises of the Buyer where the Goods are located and repossess the Goods.
9 Where goods are stored on Company Premises after title has passed to the Buyer as the result of a sale or where Goods are on the Company’s or its agents’ premises for the purpose of repair, valuation, framing, storage or any other service provided by the Company, the Company’s liability shall in any event be limited to the original purchase price paid for the Goods by the Buyer, whether to the Company or a third party.5. WARRANTIES AND LIABILITY:
9.1 Any claim by the Buyer which is based on any defect in the quality or condition of the Goods must be notified to the Company in writing within 30 days from the date of delivery or the date upon which you are notified to collect. If the Buyer does not notify the Company accordingly the Buyer shall not be entitled to reject the Goods and the Company shall have no further liability of any nature whatsoever for such defect.
9.2 Wherever any valid claim in respect of any of the Goods which is based on any defect in their quality or condition is notified to the Company in accordance with these Conditions the Company shall against return of the Goods in their original condition refund to the Buyer the price of the Goods but the Company shall have no further liability of any nature whatsoever to the Buyer.
9.3 The sale of Goods does not include the copyright or other intellectual property right in the Goods and the Buyer acknowledges the moral rights of the artist. The Buyer shall not reproduce or permit reproduction of the Goods.
9.4 The Company shall not be liable to the Buyer by reason of any representation (whether given orally or in writing) or any implied warranty condition or other term or any duty at common law or under the express terms of the Contract or in any manner whatsoever for any consequential loss or damage (and in particular but without prejudice to the generality of the foregoing) the Company shall not be liable for any costs, claims, damages or expenses arising out of any tortuous act or omission including negligence or any breach of contract or statutory duty which may arise out of or in connection with the purchase of the Goods by the Buyer (and whether caused by the negligence of the Company or its employees or agents or otherwise) save as may be expressly provided in these Conditions.
9.5 Any refund of any monies by the Company to the Buyer shall not under any circumstances be deemed to be an admission of any liability on the part of the Company to the Buyer (or to any third party) and shall be without prejudice to the rights of the Company which the Company hereby reserves in full.
9.6 All liabilities of the Company to the Buyer determined by a court of law as not having been excluded hereunder shall be limited in total to the total price of the Goods as shown on the Company’s invoice.
10 SERVICES:
10.1 If the Company agrees to carry out Services then the provisions of these Conditions shall apply to such Services with the necessary changes save to the extent that this condition conflicts with such Conditions in which case the provisions of this condition shall prevail. Conditions 5.4 and 5.5 shall apply in relation to the Company’s liability to the Buyer for carrying out the Services save that Condition 5.5 shall not operate to exclude liability for damage to the Buyer’s property whilst in the possession of the Company for the purpose of Services due to the negligence of the Company. To the extent that any liability of the Company to the Buyer for any loss of the Buyer arising in connection with the Services is not effectively excluded then such liability shall be limited in total to five times the price payable by the Buyer for the Services.
10.2 The Company may sub-contract the Services in whole or in part and in doing so shall be deemed to act as the agent of the Buyer.
11 GENERAL:
11.1 If any term or provision in these Conditions shall be held to be illegal or unenforceable in whole or in part under any enactment or rule of law such term or provision or part shall to that extent be deemed not to form part of these Conditions but the validity and enforceability of the remainder of these Conditions shall not be affected.
11.2 The waiver or forbearance or failure of the Company in insisting in any one or more instances upon the performance of any provisions of these Conditions shall not be construed as a waiver or relinquishment of the Company’s rights to future performance of such provisions and the Buyer’s obligations in respect of future performance shall continue in full force and effect.
11.3 Unless the content otherwise requires word importing the singular number shall include the plural and vice versa and words importing any particular gender shall include all other genders.
11.4 If the Goods are purchased for export from the United Kingdom the Company shall be entitled to impose such other terms and conditions as it shall require.
11.5 The Contracts shall be governed by the laws of England and the Company and Buyer hereby irrevocably submit to the exclusive jurisdiction of the English Courts.
12 EVENTS OUTSIDE OUR CONTROL
12.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms that is caused by events outside our reasonable control (force majeure event).
12.2 A force majeure event includes any act, event, non-occurrence, omission or accident beyond our reasonable control and includes, in particular (without limitation), the following: 12.2.1 Strikes, lockouts or other industrial action; or
12.2.2 Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; or
12.2.3 Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; or
12.2.4 Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; or
12.2.5 Impossibility of the use of public or private telecommunications networks.
12.3 Our obligations under these terms are suspended for the period that the force majeure event continues, and we will have an extension of time to perform these obligations for the duration of that period. We will take reasonable steps to bring the force majeure event to a close or to find a solution by which our obligations under these terms can be performed despite the force majeure event.
13 ASSIGNMENT You may not transfer any of your rights or obligations under these terms to another person without our prior written consent, which we will not withhold unreasonably. We can transfer all or any of our rights and obligations under these terms to another organisation, but this will not affect your rights under these terms.
14 GENERAL
14.1 If any court or competent authority decides that any of the provisions of these terms are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.
14.2 If we fail, at any time while these terms are in force, to insist that you perform any of your obligations under these terms, or if we do not exercise any of our rights or remedies under these terms, that will not mean that we have waived such rights or remedies and will not mean that you do not have to comply with those obligations. If we do waive a default by you, that will not mean that we will automatically waive any subsequent default by you. No waiver by us of any of these terms shall be effective unless we expressly say that it is a waiver, and we tell you so in writing.
14.3 A person who is not party to these terms shall not have any rights under or in connection with them under the contracts (rights of third parties) act 1999.
14.4 These terms shall be governed by English law and we both agree to the non-exclusive jurisdiction of the English courts.
15 INTELLECTUAL PROPERTY AND RIGHTS OF USE You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors. You acknowledge and agree that the material and content contained within the website is made available for your personal non-commercial use only and that you may (if necessary to make a purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
Anti Money Laundering
In accordance with Government regulations under the Money Laundering and Terrorist Financing Regulations (2019), we are required, in certain circumstances, to carry out administrative checks before completing a sale transaction. Consequently, we may require copies of suitable identification documents from you and, in some cases, additional information to allow us to comply with the regulations. You will be advised when such information and documents are required. Any such information will be held by us in strictest confidence and in accordance with Data Protection regulations.
If you are unable to provide the documents or information that we request, we may not be able to complete your transaction. For online transactions where a payment has already been made, if you are unable to provide the necessary information within the requested timeframe, we may have to cancel the transaction and provide a refund of monies already paid.
© Copyright Harmonia Mundi Fine Arts Ltd
Cookie Policy
Effective Date: 04-Jul-2024
Last Updated: 04-Jul-2024
What are cookies?
This Cookie Policy explains what cookies are and how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used, and how to manage the cookie settings. Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide better user experience, and understand how the website performs and to analyze what works and where it needs improvement.
How do we use cookies?
As most of the online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.
The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.
Manage cookie preferences Cookie Settings
You can change your cookie preferences any time by clicking the above button. This will let you revisit the cookie consent banner and change your preferences or withdraw your consent right away.
In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. Listed below are the links to the support documents on how to manage and delete cookies from the major web browsers.
Chrome: https://support.google.com/accounts/answer/32050
Safari: https://support.apple.com/en-in/guide/safari/sfri11471/mac
Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox?redirectslug=delete-cookies-remove-info-websites-stored&redirectlocale=en-US
Internet Explorer: https://support.microsoft.com/en-us/topic/how-to-delete-cookie-files-in-internet-explorer-bca9446f-d873-78de-77ba-d42645fa52fc
If you are using any other web browser, please visit your browser’s official support documents.
Privacy Policy
Purpose
Harmonia Mundi Fine Arts Limited or the “Company” respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we process your personal data on our website and when you subscribe and register to our services. This privacy notice also tells you about your privacy rights pursuant to the Data Protection Act 2018, UK GDPR and EU GDPR (“Data Protection Laws”).
Controller for personal data
A “controller” is a person or organisation who alone or jointly determines the purposes for which and the way any personal data is or is likely to be processed. Unless we notify you otherwise, we are the controller of your personal data for the purpose of our services and this website.
We are registered with the UK data protection regulator, the Information Commissioner’s Office (ICO) with registration number
Scope
This privacy notice applies to the processing of personal data by us in connection with any:
- Prospects, Customers and Organisations for the provision of services by us.
- Suppliers: For the provision of products and services to us by suppliers or service providers.
- Visitors: When a visitor access our website.
Types of personal data
Personal data or personal information means any information about an individual from which that person can be identified. It does not include data where the identity has been removed. This is known as anonymised data. Anonymised data falls outside the scope of Data Protection Laws.
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together:
- Identity Data includes first name, last name, username or similar identifier and title.
- Contact Data includes billing address, delivery address, email address and telephone numbers.
- Financial Data includes bank account and payment card details.
- Transaction Data includes details about payments to and from you and other details for the provision of services you have purchased from us.
- Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website.
- Profile Data includes your username and password, searches made by you, your ratings and comments, preferences, feedback and survey responses.
- Usage Data includes information about how you use our website and services.
- Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
How we collect your personal data
Directly from you:
You give us your personal data in your direct interactions with us. Such personal data includes Identity Data, Contact Data, Financial Data, Profile Data, Usage Data, Technical Data, Marketing and Communications Data (i) by filling in forms on our website (ii) by leaving ratings and comments (iii) by corresponding with us by email or post (iv) by calling us over the telephone.
This includes personal data you provide when you:
- purchase products from our website.
- liaise with our Art Consultants.
- subscribe to our service or publications.
- request marketing to be sent to you.
- give us feedback or contact us if you have any concerns.
- participate in our marketing or other promotional events.
From use of our website
Harmonia Mundi Fine Arts gathers information and statistics collectively about visitors to our website. Analysis of this information demonstrates the most frequently used sections of the website and assists us in continually improving the online service. You give us your personal data, which includes Profile Data, Usage Data, Technical Data and/or Marketing and Communications Data when you use our website or which we have agreed with you to use or when you review any publications or marketing material we send you. Please see our cookies notice for more information.
Indirectly: Third-party sources:
We receive Identity Data and Contact Data about you from third parties when:
- we provide our services or other parties send us your personal data to enable the provision of those service.
- you provide your personal data to a third party for the purpose of sharing it with us.
Providing personal data
Where we need to collect personal data by law or under the terms of a contract we have with you and you do not provide that information when requested we may not be able to perform the contract we have or are trying to enter into with you for example to provide you with our services. In this case we may have to cancel our service but we will notify you if this is the case at the time.
How we use your personal data
We will only use your personal data when the law allows us to. We will use your personal data in the following circumstances:
- Performance of a contract: Where we need to perform the contract we are about to enter into or have entered into with you. For example when you sign up to our services.
- Legal obligation: Where we need to comply with a legal obligation. For example for accounting or legal purposes.
- Legitimate interests: Where it is necessary for our legitimate interests or those of a third party and your interests and fundamental rights do not override those interests.
- Consent: We do not generally rely on consent as a legal basis for processing your personal data. Where we do rely on consent you have the right to withdraw consent at any time.
Please contact us at joseph@harmoniamundifinearts.co.uk to withdraw consent. Please also see Marketing communications.
Purposes for which we will use your personal data
We have set out below in a table format a description of all the ways we plan to use your personal data and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground, we are relying on to process your personal data where more than one ground has been set out in the table below.
Anti-Money Laundering Regulations
On some occasions where you are a customer we will need to carry out anti-money laundering checks before you can proceed with your purchase. This will include processing your Identity Data and supplementary documents that you will need to provide to us. We will let you know the types of documents we require from you where it is necessary to carry out anti-money laundering checks. Our lawful basis for processing personal data in this context is pursuant to our legal obligations under anti-monitoring regulations.
Marketing communications
We may send you marketing communication. You have the right to object to processing of your personal data for direct marketing purposes. You can unsubscribe from receiving marketing communications from us by using the unsubscribe methods contained in communications we send to you or by contacting us at joseph@harmoniamundifinearts.co.uk. Unsubscribe requests will be processed within 7 days and you may still receive marketing communication from us during this time.
Where you opt out of receiving marketing communications this will not apply to personal data provided to us as a result of registering for or using our service, your service experience or other interactions with this website.
How we share your personal data
We may have to share your personal data with the parties set out below:
- Internally: Your personal data will be used by our employees and contractors who are working on providing your services to you on a need-to-know basis.
- Suppliers: This would include service providers who support our business including IT and communication suppliers and outsourced business support to ensure our service runs smoothly.
- Professional advisers: This would include lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
- Law enforcement bodies, regulators and other authorities: This is to comply with our legal requirements or adhere to good practices.
- Advertising networks and analytics service providers: This is to support and display ads on our website and other social media tools.
- Third parties: This is in the context of the acquisition or transfer of any part of our business or in connection with the business reorganisation. If a change happens to our business then the new owners may use your personal data in the same way as set out in this privacy notice.
International transfers
We may transfer and process your personal data outside of the United Kingdom/European Union to countries where data protection laws are less stringent than those in the UK. When we transfer your personal data outside of the UK, we only do so to entities that offer our users the same level of data protection as that afforded by the UK Data Protection Act 2018, UK GDPR and the EU GDPR.
1. We will only transfer your personal information to countries that have been deemed to provide an adequate level of protection for personal information; or
2. We will use specific contracts approved for use in the UK or EU which give personal information the same protection it has in the UK/EU. For example, the use of Article 46 UK and EU GDPR safeguard mechanisms to transfer personal data endorsed by the UK Government or European Commission.
To find out more about the transfer mechanism used please contact us at joseph@harmoniamundifinearts.co.uk
Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
The transmission of information via the internet is not completely secure. Although we will take reasonable measures to protect your personal data, we cannot guarantee the security of your information transmitted and any transmission is at your own risk.
Data retention
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal information we consider the amount, nature and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means and the applicable legal, regulatory, tax, accounting or other requirements.
We may anonymise your personal data so that it can no longer be associated with you for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Children data
This website is not intended for children and we do not knowingly collect data relating to children. Pursuant to Data Protection Laws this means to individuals under the age of 13 or 16 depending on the location.
Data Subject Rights
Under certain circumstances, you have rights under Data Protection Laws. You can:
Request access to your personal data: This is known as a “data subject access request” and enables you to receive a copy of the personal data we hold about you.
Request correction of your personal data: This enables you to have any incomplete or inaccurate information we hold about you corrected.
Request erasure of your personal data: This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. Note: We may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you at the time of your request.
Object to processing of your personal data: This is where we are processing your personal data based on a legitimate interest or those of a third party and you may challenge this. However, we may be entitled to continue processing your information based on our legitimate interests or where this is relevant to any legal claims. See also Marketing communications.
Request restriction of processing your personal information: This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the information’s accuracy (b) where our use of the information is unlawful but you do not want us to erase it (c) where you need us to hold the information even if we no longer require it as you need it to establish, exercise or defend legal claims or (d) you have objected to our use of your information but we need to verify whether we have overriding legitimate grounds to use it.
Request transfer of your personal information (“data portability”): This is where in some circumstances we will provide to you or a third party you have chosen your personal data in a structured, commonly used, machine-readable format.
Right to withdraw consent: This is where we are relying on consent to process your personal data. This will not affect the lawfulness of any processing carried out before you withdraw your consent. Depending on the processing activity, if you withdraw your consent, we may not be able to provide certain services to you. We will advise you if this is the case at the time you withdraw your consent.
Automated decision making: This is where decisions are made about you by automated means. We do not carry out automated decision making which results in legal or similarly significant effect.
Keeping personal information accurate and current
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us. If you wish to update your personal data, please contact us.
Carrying out your data subject rights
You will not have to pay a fee to access your personal data or to exercise any of the other rights. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information or to exercise any of your other rights.
This is a security measure to ensure that personal information is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
If you wish to exercise any of the rights set out above, please contact us at joseph@harmoniamundifinearts.co.uk
Concerns and complaints
We would appreciate the chance to deal with your concerns in the first instance. Please see Contact us section. If you have unresolved concerns and you live or work in the UK or believe that a personal data breach happened in the UK you have the right to complain at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).
If you live or work outside the UK or you have a complaint concerning our personal data processing activities you may lodge a complaint with another supervisory authority.
Contact us
If you would like more information about the way we manage personal information that we hold about you please contact us at: joseph@harmoniamundifinearts.co.uk
This version was last updated on 1 July 2024.
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